Terms of Service


This user agreement (along with our privacy policy, cookies policy, know your customer and identity verification policy, and other policies as updated in our sole discretion from time to time) sets out the terms and conditions for accessing and using the HYRE Platform and it is a legally binding agreement between you (whether you are a registered or unregistered user on the Platform and whether you are a Customer or a Professional, and whether you are an individual or an entity) (“you”, “your” or “User”) and HYRE (the “Agreement” or “Terms of Use”). Notwithstanding the aforementioned, if you are a Professional, whether an individual or an entity, you will also be bound by the Professional Agreement, which is an integral part of the Agreement. This Agreement governs your access and use of the HYRE’s mobile application, website(s), web-platform, customer service, technology platform, and your provision or receipt of a Service (collectively, the “HYRE Platform” or the “Platform”) which facilitates the listing, sale, and fulfilling the Services by Professionals to Customers.


These Terms of Use may be changed and updated by HYRE from time to time at its sole discretion and shall be effective immediately upon posting on the Platform. You waive any right you may have to receive specific notice of such changes and updates and therefore you shall be responsible to keep yourself updated of such changes and updates. Your continued use of the Platform constitutes your acceptance of any change or update to the Terms of Use. If you do not agree on any change or update to the Terms of Use, then you must stop accessing and using the Platform and our services immediately.

In this Agreement:

"Account" means the account associated with your email address and mobile number and through which you may utilize the Platform.

"Customer" means a User, whether it is an individual or an entity, that books the Services or identifies a Professional through the Platform.

"Dispute Resolution Process" means the process to be followed whenever a Customer or a Professional wish to raise a dispute against one another, or whenever a User or Hyre wishes to raise a dispute against one another as detailed under section 27 below.

"We", "our", or "us" means HYRE BROKER SERVICES LLC, a limited liability company established in Abu Dhabi, UAE.

"Inactive Account" means an Account that has not been logged into for at least a 6-month period, or other period determined by us from time to time.

"Intellectual Property Rights" means any and all intellectual property rights, existing worldwide and the subject matter of such rights, including: (a) patents, copyright, rights in circuit layouts (or similar rights), registered designs, registered and unregistered trademarks, and any right to have confidential information kept confidential; and (b) any application or right to apply for registration of any of the rights referred to in paragraph (a), whether or not such rights are registered or capable of being registered and whether existing under any laws, at common law or in equity.

"Professional" means a User that may be an individual or an entity that offers and provides Service(s) or identifies as a seller or a Professional through the Platform.

"Services" means all services provided by a Professional to a Customer through the Platform.

"Professional Agreement" means the agreement entered into between HYRE and Professional that governs their relationship, and which constitutes an integral part of this Agreement.

HYRE may immediately terminate this Agreement with respect to you, or generally cease offering or deny access to the Platform or any portion thereof, at any time for any reason and without the need to provide you with any notice or reason.

The Platform is an online platform where Customers and Professionals can publish and avail Services. Customers and Professionals must register for an Account to publish or book any Service. The Platform enables Users to work together online on the Platform to complete and pay for Services provided by Professionals. We are not a party to any contractual agreements between Customers and Professionals on the Platform, we merely facilitate connections between Customers and Professionals.

We may, from time to time, and without notice, change, remove, or add information, products, Services, or other services to the Platform. However, we do not undertake to keep the Platform updated. We are not liable to you or anyone else if any error occurs in the information on the Platform or if that information is not current.

1. Information About Us

The Platform is owned and operated by HYRE BROKER SERVICES LLC, a limited liability company incorporated under the laws of the United Arab Emirates, as applicable in the Emirate of Abu Dhabi.

2. Our Aim

Our aim is to provide a user-friendly platform in the form of a mobile app, web app and website whereby Customers are able to conveniently locate and hire Professionals. On the Platform, Professionals can create their profile, showcase their portfolio and list their expertise, skills, and experience so that Customers can search for and book their Services. Professionals are then free to accept or reject any Service that been booked from such Customers.

3. User Account

For you to utilize our Platform, you need to register and create an account with HYRE. To create an Account, you must be a legal entity, or an individual of twenty-one (21) years of age or older and entitled to enter into a legally binding contract. By registering and creating your Account with HYRE, you agree to be responsible for your use of the Platform and to perform any obligations as you may have agreed to as a Professional, or as a Customer (unless such obligations are prohibited by law or by these Terms of Use). HYRE reserves the right, at its sole discretion, to refuse, suspend, or terminate your Account without the need to notify you or provide any reason.

An Account can be created by using your e-mail address and mobile number. At the time of creating your Account, you will receive a one-time password (OTP) from us. You can then set up your username and password to log into your Account. It shall be your responsibility to always keep your Account details and password confidential to avoid any misuse or unauthorized access to your Account. You authorize HYRE to assume that any person using the Platform with your username and password is you or is authorized to act for you. You agree to notify us immediately if you suspect any unauthorized use of the Account. You agree to provide true, accurate and complete information while creating your Account on the Platform, and to update this information to maintain its truthfulness, accuracy, and completeness. Once you have registered and created your Account, HYRE will associate your Account with an Account number. You may create a profile under your Account. Your profile information must not: (a) infringe any third party's rights, including but not limited to intellectual property, publicity, or privacy; (b) be defamatory, trade libelous, threatening or harassing; or (c) be obscene, indecent or contain pornography or pornographic or sexual references.

You are strictly prohibited from buying or selling an Account without HYRE’s prior written consent.

In case you violate any of these Terms of Use or the applicable laws, your Account may be suspended or deleted. In such events, we may also flag your phone number and email that will bar you from re-registering. If deemed necessary, we may initiate legal proceedings against you.


If you are an individual, you will not use the Platform if you:

  • Are under the age of 21.

  • are banned from receiving or providing Services under the laws of UAE or other applicable jurisdiction;

  • are suspended from using the Platform; or

  • do not hold a valid email address.

Login credentials should not be shared by Users with others. The User associated with the Account will be held responsible for all actions taken by the Account, without limitation.

Users may provide a business name or a company name, which is associated with the User's Account.

A company, corporation, trust, partnership or other non-individual corporate entity may be a User subject to an eligible corporate Account which pays corporate subscriptions.

Deactivate your Accounts.

You may deactivate your Account at any time. The option is located under Account Settings.

Closing your Account deletes or removes all the information we hold, but we may have to retain certain information even after Account closure to satisfy regulatory requirements and our own external obligations.

If there are any outstanding financial obligations tied to the User's Account, such as unpaid fees or subscriptions, the User will be responsible to settle those obligations before closing the Account.

Also, there should not be any outstanding listings on the Platform, and you have saved or backed up any important data or content before closing the Account as HYRE will not be responsible for preserving or providing access to such data post Account closure.


HYRE may at any time provide Users with various options of membership. The availability of these membership options may depend upon (i) a User’s status (if the User is a Professional or a Customer); (ii) the selection made by a User during the Account registration; or (iii) any subsequent upgrades or downgrades of membership options.


To prevent fraud and abuse, all Users are restricted from creating or using multiple Accounts. Any additional Account created by a User to circumvent these Terms of Use, promote an uncompetitive advantage, or mislead the Platform community, will be disabled. Mass account creation may result in disabling of all related Accounts.

Note: Any violation of these Terms of Use may lead to permanent suspension of the violating Account.

HYRE may provide a feature on the Platform whereby a Professional can provide its Services to Customers as a Professional and also seek Services from other Professionals on the Platform by acting as a Customer itself.


While using our Platform, you will not do any of the following:

  • Post a content or Services in inappropriate categories or areas on our Platform.

  • Breach any applicable laws, third party rights or our policies, such as our code of conduct.

  • Fail to make payment for the Services delivered to you as a Customer

  • Fail to fulfill Services purchased from you as a Professional.

  • Circumvent or manipulate our fee structure, the billing process, or fees owed to Professionals.

  • Post of fake, imprecise, misleading, deceptive, defamatory, or offensive content (including personal information) on the Platform.

  • Take any action that may undermine the feedback or reputation systems (such as displaying, importing, or exporting feedback information or using it for purposes unrelated to the Platform)

  • Transfer your Professional Account and username to another third-party platform without our written consent.

  • Distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes on the Platform.

  • Upload viruses or any other technologies that may harm Professionals, the Platform, or the interests or property of any Professional (including their Intellectual Property Rights, privacy and publicity rights) or are unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person.

  • Download and aggregate listings from our Platform for display with listings from other third-party platforms without our express written permission, "frame", "mirror" or otherwise incorporate any part of the Platform into any other third-party platform without our prior written authorization.

  • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs, including, but not limited to, source code, used by us in connection with the Platform.

  • Harvest or otherwise collect information about Users, including email addresses, without their consent.


You shall be required to provide all the necessary information by uploading all the relevant documents or forms which will be reviewed by our legal team. Kindly ensure that you submit valid and correct details, in line with all legal and compliance requirements, to avoid rejections.

You agree that you are solely responsible for what you publish on the Platform. If another User or any third party makes any claim against us because of anything you publish on our Platform, you agree to indemnify and compensate HYRE for any legal fees and expenses and direct or indirect losses. You acknowledge and agree that any content published by you that causes any harm to anyone you shall indemnify HYRE for any direct or indirect losses, compensate and defend us, our partners and affiliates, employees, and representatives against any costs or legal or government action we become a part of because of your content or action. By publishing any content on the Platform, you give HYRE and our affiliates a permanent irrevocable and nonexclusive worldwide license to use, edit and share such content, royalty free.


In case any content on the Platform infringes on your Intellectual Property Rights, you may ask to have it removed.


You acknowledge and agree that no User shall attempt to circumvent HYRE by communicating or conducting business with other Users they meet through the Platform, so as to prevent HYRE from obtaining its commission. Any attempt to circumvent HYRE shall be regarded as a material breach of these Terms of Use. You acknowledge and agree that in the event of such circumvention or attempted circumvention, you as User shall be liable to pay damages to HYRE.


You shall not offer, share, support or try to acquire anything that: is illegal or defamatory; is violent, discriminatory, or harassing, either generally or towards a specific person or group (or encourages others to be), including anyone who is part of a legally protected group; is sexually explicit or related to sex work, is related to escort services; is in any way related to child exploitation; would infringe on any Intellectual Property Rights, including copyrights; would violate our Terms of Use, any third party platform’s terms of service, or any similar contract that would go against professional or academic standards or policies, including improperly submitting someone else’s work as your own; or by ghost-writing essays, tests, or certifications involving purchasing or requesting a fake review or is connected in any way to making or sharing misleading content (like ‘deep fakes’ or ‘fake news’) which is intended to deceive others.


You shall not misrepresent yourself, your experience, skills, or professional qualifications, or that of others. This includes lying about your experience, skills, or professional qualifications, passing off any part of someone else’s profile or identity as your own, using a profile picture that isn’t you, misrepresenting your identity, falsely attributing statements to any person or entity, falsely claiming or implying you are connected to a person or organization (including HYRE).

Users shall not falsify the hours, keystrokes or clicks recorded in the Platform reporting or bill for any Service not completed.

Users shall not engage in fraud related to payments, including by posting jobs with payment terms that are objectively unreasonable or disproportionate to the scope of Services requested, or demanding Services without the intention of or without providing payment in exchange for such Services.


The HYRE Platform enables Users to connect with one another, whereafter Users may enter into a contractual relationship with one another for the provision and receipt of Services. You acknowledge and agree that HYRE is not a party to any contractual relationship between Customers and Professionals, nor does HYRE supervise, direct, control, or monitor Users in the performance of any contractual obligations they may have. You agree: (a) HYRE is not responsible for ensuring the accuracy or legality of any User information, representations or performance, for which Users are solely responsible; (b) HYRE does not act as employer, agent, recruiter, representative, or partner of any of its Users (c) nothing will create an employment, agency, or joint venture relationship between HYRE and any Professional offering Services (d) HYRE makes no representations or guarantees any particular Professional’s offered Services, and (e) while HYRE may provide certain badges (such as “verified” badges) on Accounts, such badges are not guarantees, including of quality or ability or willingness of the badged Professional to complete a Service, nor does it indicate that HYRE guarantees the veracity or legitimacy of such Professional’s work permits, licenses, visas, or registrations. HYRE accepts no responsibility or liability if a Professional, whether an individual or an entity, is not who they claim to be or if a Professional is not qualified or legally permitted to provide any Service.

By using the Platform, you agree that Users, and not HYRE, are solely responsible for (a) conducting any due diligence and verifying the suitability of any User, Service, or offer; (b) deciding whether to enter into a contractual relationship with any other User, and what the terms of such contractual relationship should be, and (c) negotiating and executing any contractual arrangement, and for performing and monitoring performance under them. HYRE accepts no responsibility or liability under any contractual arrangement between Users or between Users and third parties in relation to the Platform.


A Professional is not authorized to outsource the work assigned to them by a Customer to any third party or other Professional, without the express written consent of the Customer.


You are responsible for creation, storage, and backup of your work/business records. These Terms of Use and any registration for or subsequent use of this Platform shall not be construed as creating any obligation on HYRE to store, backup, retain, or grant access to any business record, information, or data.


Once the Customer has selected a Professional of their choice and booked a Service, the Customer shall proceed and pay to HYRE the Professional’s fees in order to complete the work order. Payments are on a back-to-back basis, meaning that payments can be made to a Professional only after their Service fees are paid to HYRE by the Customer. HYRE shall not be responsible to forward any payment to a Professional unless the Customer has made payment first.

For all payments made by a Customer against a Professional’s Services, a Professional will be paid on a weekly basis by bank transfer into their registered bank account.

The Customers can make the payment for the booked Services through online payment (using a credit and debit cards). HYRE accepts payments online using Visa and MasterCard credit/debit card in AED.

We charge fees for certain services, such as introduction fees for Services, listing upgrades, and memberships. When you use a service that has a fee, you have an opportunity to review and accept the fees, which we may change from time to time, and will update by placing on our Platform. We may choose to temporarily change the fees for our services for promotional events (for example, discounts on memberships) or new services, and such changes are effective when we post a temporary promotional event or new service on the Platform, or as notified through promotional correspondence.

Future Fees and Changes to Service Charges

As of the date of this Agreement, HYRE is proud to offer access to the HYRE Platform and its services to Users at no charge. However, to ensure sustainability and continuous improvement of the Platform, we reserve the right to introduce fees or modify existing charges for access to or use of the HYRE services in the future.

Should we decide to introduce such fees or modify charges, we will provide all Users with prior written notice of at least thirty (30) days. This notice will detail the nature of the fees or changes in charges, the amount to be charged, and the effective date of the changes.

By continuing to access or use the HYRE Platform after the effective date of such fees or changes, you acknowledge and agree to the revised fee structure. Should you disagree with the introduction of fees or changes in charges, you have the right to terminate your use of the HYRE services. Termination of your account in response to the introduction of fees or changes in charges must be done in writing and received by us before the effective date of the fee changes. Upon termination under this provision, you will be subject to the terms outlined in the "Deactivating Your Account" section of this Agreement, including any obligations regarding outstanding payments or the completion of transactions initiated prior to termination.

This clause serves as your acknowledgment and agreement to the possibility of future charges for the use of the HYRE Platform and services, and your acceptance of the responsibility to cancel your agreement with HYRE should you not wish to accept such charges.


Users are responsible for paying any direct or indirect taxes, including any VAT, corporate tax, income tax, or any other tax which may apply to them depending on residency, location or otherwise under the laws applicable in their jurisdiction. Users represent and warrant that they shall comply, at all times, with their tax obligations applicable to them (whether in their home country or in the country of their residence or otherwise).


You agree and acknowledge that an appointment for a Service on a confirmed order by a Customer (“Scheduled Appointment”) may be cancelled at any time. If a cancellation by the Customer occurs more than 24 hours prior to a Scheduled Appointment, then the Professional shall not be entitled to a Service fee and may accept or reject the cancellation request. In all such cases, the Professional shall be provided with a first right of refusal for the Scheduled Appointment, if any. Professional, however, may be entitled to receive a payment equal to 20% of the Service fees if a cancellation by a Customer occurs less than 24 hours prior to the Scheduled appointment, or 50% of the Services fees if (a) Professional arrives at a Scheduled Appointment on time and is prohibited from performing the Service by the Customer or their representative, or (b) Professional arrives at the Scheduled Appointment on time and the Customer or their representative has not received them within 30 minutes of the Professional’s arrival, subject to approval or denial of any such cancellation requests by the Professional.

Any refund amount will be returned to Customer’s source of the original mode of payment (source account) within 14 days, subject to bank approval.

We may refund amounts to Users in the event that: (1) we are required by law or consider that we are required by law to do so; (2) we determine that refunding amounts to the User will avoid any dispute or avoid an increase in our costs; (3) we refund amounts to the Users in accordance with any refund policy specified by us from time to time; (4) we determine that the original payment made by the User is fraudulent; (5) the User made a duplicate payment in error; or (6) we consider, in our sole discretion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.

In the event you initiate any chargeback request or similar process with the intention of obstructing the Dispute Resolution Process ruling, you acknowledge that such action amounts to a material breach of this Agreement and you expressly agree and consent for us to share any and all information requested by us in order to defeat any such chargeback request.


All User-related information and data is processed in accordance with our privacy policy and cookies policy as found at HYRE Data Privacy Notice as updated from time to time. Kindly read our privacy policy and cookies policy which are always available on our Platform. By accessing and using the Platform, you agree to all the provisions set in our privacy policy and cookies policy as updated from time to time.

Furthermore, all Customers and Professionals are put under strict obligations to protect any Personal Data that they may come across during their interaction with each other and with us. “Personal Data” means any information relating to an identified or identifiable individual that is collected, processed, or stored by the User as a result of, or in connection with, the Services that they undertake or receive through the Platform. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

If a User is provided with or comes across Personal Data, such User shall comply with all obligations imposed by the applicable data protection laws, including the following:

  • to use Personal Data only for the purpose for which such data has been provided

  • not to disclose or allow access to the Personal Data to any third party; and

  • to ensure that it has in place appropriate technical and organizational measures to protect against unauthorized or unlawful access or use of the Personal Data.


It is understood that during the course of their interaction, a Customer and a Professional may exchange information with each other following successful booking and payment. Any information exchanged between a Customer and a Professional shall be treated as confidential information (“Confidential Information”). Professionals and Customers hereby undertake that the Confidential Information they receive shall:

  • be kept confidential and shall not be disclosed (either directly or indirectly) to any third party without the prior written consent of the disclosing party.

  • only be accessible by employees, legal and financial of the receiving party, which have a demonstrable need to know such Confidential Information and have undertaken to adhere to the obligations under this section; and

  • only be used, in whole or in part, for the purpose for which the Confidential Information was disclosed and shall be used for no other purpose.

Notwithstanding the above, Confidential Information shall be disclosed to:

  • a court, if such disclosure is mandatory by law or by court order; or

  • HYRE, if such disclosure is necessary to settle the payments between Customers and Professionals, or if such disclosure is required to resolve a dispute between them.

Customers and Professionals may mutually sign detailed non-disclosure agreements between themselves, which shall be supplementary to the non-disclosure provisions in this section.

Since HYRE does not receive, record, or store any information or data related to the assigned or outsourced Services that are exchanged between the Customers and the Professionals, therefore, the obligation of keeping Confidential Information confidential does not apply on HYRE. Also, you hereby understand and agree that HYRE shall not be liable or responsible to any User in case of any breach by a Customer or Professional of their confidentiality obligations hereunder.


HYRE shall not be liable for any: consequential, indirect, special losses or exemplary damages (even if HYRE has been advised of the possibility of such losses or damages); loss of profit; loss of business; loss of revenue; loss of or corruption to data; loss of use; loss of production; loss of contract; loss of opportunity; loss of savings, discount or rebate (whether actual or anticipated); harm to reputation or loss of goodwill; loss of anticipated savings, (in all cases, whether direct or indirect), howsoever arising suffered by any User(s) arising in any way in connection with these Terms of Use or for any liability of a User to any other User or third party.

The limitations above shall also apply with respect to damages incurred by reason of other services or products received through or advertised in connection with the Platform as well as by reason of any information, opinions or advice received through or advertised in connection with the Platform.

The limitations in this section shall apply to the fullest extent permitted by law. You specifically acknowledge and agree that HYRE shall not be liable for User submissions or the defamatory, offensive, or illegal conduct of any User or third party and that the risk of harm or damage from the foregoing rests entirely with you.

You agree and understand that HYRE is only a facilitator of transactions taking place between Professionals and Customers on the Platform. Hyre is not by itself a Customer or a Professional and therefore does not bear any liability or responsibility regarding any Services performed by a Professional or any action or inaction, whether legal or illegal, by any User.

Whilst HYRE will take all reasonable attempts to exclude viruses from the Platform, it cannot ensure such exclusion and no liability is accepted for viruses. The User is recommended to take all appropriate safeguards before accessing or downloading information or any material from the Platform.

The Platform includes information and materials uploaded by other Users of the Platform. This information and these materials have not been verified or approved by HYRE and HYRE shall not be liable for any material which may be deemed unacceptable. You further may be exposed to material that is inaccurate, offensive, indecent, objectionable, defamatory, or libellous and, as far as the law allows you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against the HYRE with respect thereto.

HYRE does not guarantee that the Platform will always be accessible, uninterrupted, timely, secure, error free or free from computer viruses or other invasive or damaging code or that the Platform will not be affected by force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities. HYRE may suspend or withdraw or restrict the availability of all or any part of the Platform for business and operational reasons at any time and shall not be liable for any interruption to the service, whether intentional or otherwise. We recommend that you back up any content and data used in connection with the Platform to protect yourself in case of problems with the Platform.

HYRE is not liable for any failure in respect of its obligations hereunder which result directly or indirectly from failure or interruption in software or services provided by third parties.

HYRE is not responsible for the direct or indirect consequences of a User linking to any other website from the Platform and has not approved such linked websites or the material or information available from them.

HYRE does not guarantee, represent, or warrant that the information accessible via the Platform is accurate, complete or current. HYRE has no liability whatsoever in respect of any use which the User makes of such information. The Platform, and use of all related facilities are provided on an “as is, as available” basis without any warranties whether express or implied.

HYRE does not guarantee, represent, or warrant that any Professional, Customer, or third-party using the Platform is in possession of the necessary work permits, licences, visas, or registrations legally necessary to provide employment, Services, work, labour, opinion, expertise, or any related actions. HYRE makes no representation that it has verified or validated any Customer’s legal right to hire, or any Professional’s legal rights to offer Services. HYRE has no liability whatsoever in respect of the above.

The Platform has not been developed to meet the individual requirements of the User and it is the User’s sole responsibility to satisfy itself prior to entering into any transaction or decision that the Platform are suitable for its purposes. A User in making any financial or other decision based on information in the Platform accepts that it does so exclusively at its own risk and HYRE shall have no liability in respect of the same.

The Platform is controlled and offered by HYRE from facilities in Abu Dhabi in the United Arab Emirates. HYRE makes no representations or warranties that the Platform is appropriate for use in other locations. Those who access or use the Platform from other jurisdictions do so at their own volition and risk.

HYRE shall not be liable for any work or Service-related illegal incidents, including, but not limited to, harassment or violence that may take place between a Professional and a Customer or between Users or between a User and a third party in relation to the Platform.


Your communication with other Users on the Platform must be conducted through the text, audio and or video chat functionality, direct message sending, and other communication channels provided on the Platform.

You must not post your email address or any other contact information (including, but not limited to, Skype ID or other identifying strings on other platforms) on the Platform, except in the "email" field of the signup form, at our request, or as otherwise permitted by us on the Platform.

Unless you have a prior relationship with a User, you must only communicate with Users via the Platform. You must not, and must not attempt to, communicate with other Users through any other means including but not limited to email, telephone, Skype, Microsoft Teams, Zoom, WhatsApp, ICQ, AIM, MSN Messenger, WeChat, SnapChat, GTalk, GChat or Yahoo.

In relation to video chat and audio chat, any terms agreed to between any Users must be confirmed in writing using the chat or direct message function.

Professionals may use information such as their name, location, display or username, and or their image, in relation to the provision of messaging services on the Platform.

Notwithstanding anything to the contrary in this Agreement, we may read all correspondence posted to the Platform and download or access, and test (if necessary), all uploaded files, programs and websites related to your use of the Platform for the purpose of investigating fraud, regulatory compliance, risk management, and other related purposes.

21. Identify/Know your customer

You authorise us, directly or through third parties, to make any inquiries we consider necessary to validate your identity. You must, at our request: (1) provide further information to us, which may include your date of birth and or other information that will allow us to reasonably identify you; (2) take steps to confirm ownership of your email address or financial instruments; or (3) verify your information against third party databases or through other sources.

You must also, at our request, provide copies of identification documents (such as your passport or government ID, driving license). We may also ask you to provide photographic identification holding your identification together as an additional identity verification step. We also reserve the right to request a video interview with you to validate this information, your identity, your background, and your skills.

We reserve the right to deactivate, suspend, or limit access to your Account, the Platform and/or Services in the event we are unable to obtain or verify to our satisfaction the information which we request under this section.

We reserve the right to update your particulars on the Platform in order to match any identity documentation that has been provided. Disbursements such as wire transfers from the Platform may only be made to the beneficiary matching your provided identity documents and Account information.

If you are not verified by us, you may not be able to withdraw funds from your Account, and other restrictions may apply.


Upon a Customer ordering a Service from a Professional, and the Professional accepting on the Platform, the Customer and Professional will be deemed to have entered into an enforceable contract under which the Customer agrees to purchase, and the Professional agrees to deliver the Service(s) purchased. You agree not to enter into any contractual provisions in conflict with this Agreement.

You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. You must ensure that you are aware of any applicable laws, international laws, statutes, ordinances, and regulations relevant to you as a Customer or Professional, or in any other uses you make of the Platform.

If another User breaches any obligation to you, you are solely responsible for enforcing any rights that you may have under the Dispute Resolution Process. For the avoidance of doubt, we have no responsibility for enforcing any rights under any agreement or contract between Users.

Depending on their jurisdiction, Customers and Professionals may have rights under statutory warranties that cannot lawfully be excluded. Nothing in this Agreement is intended to override a right that by applicable law may not be excluded. Nothing in this Agreement is intended to violate any laws relating to unfair contracts, and this Agreement has been specifically drafted to ensure compliance with unfair contracts legislation. To the extent that any component of this Agreement is in conflict with inalienable rights under applicable laws, all parties intend for this Agreement to be read down only insofar as to be in compliance with such applicable laws and no further.

Each User acknowledges and agrees that the relationship between Customers and Professionals is that of an independent contractor. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between Users. Nothing in this Agreement shall in any way be construed as forming a joint venture, partnership, or an employer-employee relationship between HYRE and any User.


You may have certain funds in your Account if you have prepaid for fees or charges or for Services to be provided to you via the Platform. If you are a Professional, you may have positive funds if you have successfully completed a Service, and funds have been released to you. There are also circumstances where funds may have been credited to your Account in relation to an affiliate program or a referral program.

Funds in your Account are held by us in our operating accounts that are held with financial institutions. Funds in your Account are not held separately by us, and may be combined with our general operating funds, and/or funds of other Users’ Accounts.

You are not entitled to any interest or other earnings for funds that are in your Account.

We may receive interest on funds held by us in our operating accounts from financial institutions with whom we hold our operating accounts. Any such interest earned belongs to us and we will not be liable to any User for any charged interest on such funds.

If your Account has negative funds, we may:

  • set off the negative amount with funds that you subsequently receive into your Account;

  • Reverse payments you have made from your Account to other User Account(s) on the Platform

  • Deduct amounts you owe us from money you subsequently add or receive into your Account; or

  • Immediately suspend or limit your Account until such time as your Account no longer has a negative amount.

In the event that we offset a negative amount of funds pursuant to this section, it may be combined with any other debit coming out of your Account.

We reserve the right to collect any funds owed to us by any other legal means.

You acknowledge and agree that:

  • We are not a bank or other licensed financial institution and do not provide banking services or any financial services to you.

  • The funds shown in your Account (which may include payments, and/or any prepayment of fees and charges which you owe to us) represent our unsecured obligations to you with respect to your rights to direct us to make payment in relation to the Service(s) booking through the Platform and provision of the Services.

  • If you were a User acquired in an acquisition and your Account was migrated to the Platform, we are responsible for your positive funds only to the extent of the legal documentation between us and any acquired marketplace, along with this Agreement, and you acknowledge specifically that the onus is on you to confirm the validity of your fund, and that any understatement or misstatement in relation to this is not a claim against us, and belongs with the counterparty of any prior User agreement to which you are a party.

  • To the extent that we are required to release funds from your Account to you, you will become our unsecured creditor until such funds are paid to you.

  • We are not acting as a trustee or fiduciary with respect to such funds or payments.

  • The amount of funds showing in your Account is not insured and is not guaranteed deposit;

  • Funds may only be loaded into your Account, or released from your Account, by us and you must only use the mechanisms available on the Platform to pay for or receive funds in respect of Services.

We may merge your funds with funds of other Users and our own funds, and such combined funds could be used to pay other Users or for our general corporate purposes or otherwise, however, we will remain obliged to release or refund funds at your direction in accordance with this Agreement.

25. Withdrawals or Settlement

Your first withdrawal of funds earned may be delayed for up to fifteen (15) days for security and fraud prevention purposes. Subsequent withdrawals may be delayed for up to fifteen (15) days when our fraud prevention policies require a delay.

We may require you to be verified by HYRE before you can withdraw funds from your Professional Account, irrespective of whether or not a delay has been enforced. For details of how to become verified as a Professional, please read the know your customer and identity verification policy.

You acknowledge and agree that we may seek to verify your identity or request additional information from you as part of our anti-fraud and know your customer and identity verification policy, as outlined in the section on "Identify / Know Your Customer" of this Agreement.

27. Chargebacks

A chargeback (being a challenge to a payment that a User files with their card issuer or financial institution), and any subsequent reversal instruction, are made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow such instructions.

You acknowledge and agree that we will be entitled to recover any chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to you by Customers through the Platform, as well as any processing or any other fees whatsoever incurred by us on those chargebacks and reversals.

You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors). If you initiate any chargeback request or other request for information or similar process, you expressly agree and consent to us to share any and all information requested by us in order to defeat any such chargeback request.

28. Other Terms

Accessing Our Platform

Subject to these Terms of Use, you may access our Platform at your convenience. However, such access may be partially, temporarily, or even permanently restricted from time to time for various reasons, for example, due to maintenance and updates to our Platform, or for your violation of our Terms of Use. Notwithstanding anything to the contrary in these Terms of Use, HYRE reserves the right to withdraw or restrict your access to our Platform without any prior notice or need to give any reason.

Permissible Use

We allow the use of the Platform only for actions permissible under applicable laws.

You are not permitted to use the Platform in any manner that may harm its regular operations including but not limited to reverse-engineering, code alterations and extractions, virus or trojan injections, account creation through automated means (using bots), or attempts of hacking.

HYRE does not tolerate Users who engage in targeted abuse or harassment toward other Users on the Platform. This includes creating new multiple accounts to harass members through our messaging or ordering system.

Intellectual Property Rights

All Intellectual Property Rights related to the Platform are either owned by HYRE or licensed to HYRE and therefore protected by applicable laws. You agree not to copy, reproduce, republish, download, publish, broadcast, transmit or use any content from the Platform, except as expressly permitted under these Terms of Use.

HYRE shall be entitled to be defended and indemnified from and against any damage, expenses, liability and losses arising from or in connection with your access and use of our services, Services, or the breach of these Terms of Use.

Applicable Law

These Terms of Use, our privacy policy, cookies policy, know your customer and identity verification policy, any other policy we may have and as changed or updated from time to time in our sole discretion, and all legal documents and our relationship with you (hereinafter individually or collectively referred to as the “Legal Arrangements”) shall be governed by and be construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Abu Dhabi.

Dispute Resolution Process

This section details the process to be followed whenever a Customer or a Professional wish to raise a dispute against one another, or whenever a User or HYRE wishes to raise a dispute against one another.

If you have any concern, question, or require any clarification about HYRE or about any other User, please contact us by emailing us at support@hyreonline.com.

Dispute between a Professional and a Customer: In case a dispute arises between a Professional and a Customer, the disputing party shall notify HYRE regarding the nature of the dispute and the particulars of its claim by emailing us at support@hyreonline.com.

  • HYRE shall notify the non-disputing party about the claim. To resolve the dispute amicably, HYRE shall mediate between both parties in an impartial and neutral manner and based on the records of the communications exchanged on the Platform between the two parties. In the event HYRE is unable to resolve the dispute amicably for whatever reason, either the Customer or the Professional may seek the resolution of the dispute through legal means. To clarify, HYRE shall not be liable (1) for failing to resolve a dispute between a Professional and a Customer (or between any Users) for whatever reason; or (2) for not monitoring, supervising, or enforcing any dispute resolution suggestion by HYRE to try to resolve the dispute amicably.

  • Dispute between HYRE and a User: Should you wish to raise a dispute with HYRE arising out of or in connection with the Legal Arrangements, you shall raise such dispute first with our customer support team and we shall try to resolve it amicably. If such dispute is not resolved within 90 days from the date you raise it with us, you may refer such dispute to the UAE courts of relevant jurisdiction located only in the Emirate of Abu Dhabi, which shall have exclusive jurisdiction to handle any dispute a User wishes to raise against HYRE. Should we wish to raise a dispute with you out of or in connection with the Legal Arrangements, we shall at our own discretion first raise such dispute with you directly in order to reach an amicable solution. If such dispute is not resolved within 30 days from the date on which we raised it with you, we may, at our own discretion, either file such claim or complaint before a court in the place of your residence or before the courts of Abu Dhabi, whichever we find convenient.

28. Inactive Accounts

We reserve the right to close an inactive Account. We furthermore reserve the right to deactivate an Account with nil or negative funds.

29. Rights To Refuse Service

We may deactivate, suspend or limit your access to your Account without reason or prior notice. Without limiting the preceding, we may deactivate, suspend or limit your access to your Account:

  • If we determine that you have breached or are acting in breach of this Agreement.

  • if you underbid on any Service in an attempt to renegotiate the actual price privately, to attempt to avoid fees;

  • if we determine that you have infringed legal rights (resulting in actual or potential claims), including infringing Intellectual Property Rights;

  • if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;

  • you do not respond to Account verification requests;

  • you do not complete Account verification when requested within 3 months of the date of request;

  • to manage any risk of loss to us, a User, or any other person; or

  • for other reasons.

If we deactivate your Account due to your breach of this Agreement, you may also become liable for certain fees as described in this Agreement.

Without limiting our other remedies, to the extent you have breached this Agreement, you must pay us all fees owed to us and reimburse us for all losses and costs (including any and all of our employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees.

You acknowledge and agree that: (1) the damages that we will sustain as a result of your breach of this Agreement will be substantial and will potentially include (without limitation) fines and other related expenses imposed on us by our payment processors and Users and that those damages may be extremely difficult and impracticable to ascertain; (2) if you breach this Agreement, we may fine you up to US$3,000 for each breach and/or we may take legal action against you to recover losses that are in excess of the fine amount; (3) a fine of up to US$3,000 is a presently reasonable pre-estimate or minimum estimate of our damages, considering all currently existing circumstances, including (without limitation) the relationship of the sum to the range of harm to us that reasonably could be anticipated and the anticipation that proof of actual damages may be impractical or extremely difficult; and (4) we may release the entire (or part of the) amount of the fine from your Account to us.

If we deactivate your Account for a reason other than as a result of your breach of this Agreement, unless as otherwise specified in this Agreement, you will be entitled to receive any payment due from us to you.

In the event that we deactivate your Account, you will have no claim whatsoever against us in respect of any such suspension or termination of your Account.

30. Privacy

We use your information as described in thePrivacy Policy. If you object to your information being transferred or used in this way, then you must not use the Platform, the Services, and our services. For the avoidance of doubt, your name and personal details shall be used for identity purposes in the normal course of conducting business on and through the Platform. This may include invoices and booking orders including, but not limited to, between transacting parties, those automatically generated on awarding, accepting, and payment.

31. Legal Limitations

We may plead this Agreement in bar to any claim, action, proceeding or suit brought by you, against us for any matter arising out of any transaction or otherwise in respect of this Agreement.

You and we agree that you and we will only be permitted to bring claims against one another only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and we agree otherwise, you and we will not request any court that has jurisdiction to handle any dispute between you and us in relation to the Legal Arrangements from consolidating or joining more than one party's claim(s).

32. Notices

Legal notices will be served to the email address you provide to HYRE during the Account registration process or to the email address you updated your Account with. Notice will be deemed given 24 hours after email is sent, unless we are notified that the email address is invalid or that the email has not been delivered. Alternatively, we may give you legal notice by mail to the address provided by you during the Account registration process or the address you updated your Account with. In such case, notice will be deemed given three days after the date of mailing.

Any notices to HYRE must be given either by registered ordinary post (or if posted to or from a place outside UAE, by registered airmail) or by e-mail to legal@hyreonline.com.

33. Severability

The provisions of this Agreement are severable, and if any provision of this Agreement is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforced. This Agreement may be assigned by us to an associated entity at any time, or to a third party without your consent in the event of a sale or other transfer of some or all of our assets. In the event of any sale or transfer you will remain bound by this Agreement.

34. Communications

You consent to receive notices and information from us in respect of the Platform and Services by electronic communication. You may withdraw this consent at any time, but if you do so we may choose to suspend or deactivate your Account.

35. Code of Conduct

Our intention is to help make every interaction between a Customer and a Professional feel safe, respectful, and positive, and we do not tolerate bad behavior, racism, or discrimination. Therefore, you are required to always treat any other User with respect and kindness and in accordance with this section. If you fail to do so, you may become liable to any other User and/or to us in accordance with the provisions of this Agreement and any appliable law. Furthermore, your failure to abide by the provisions of this section may result in HYRE suspending, limiting, or banning your access to the Platform and suspending or deactivating your Account.

You hereby undertake to:

  • Treat every User with respect and dignity, which includes, but is not limited to, not shouting or swearing at any User, being courteous, and always behave decently toward other Users.

  • Not ask any User any personal questions that are unrelated to the Service(s) that is provided to or from you.

  • Not comment on any User’s appearance in any derogatory manner.

  • Not make any explicit comments or gestures to any User

  • Not flirt with any User, whether such flirting is verbal or nonverbal

  • Not display any indecent material, such as sexually suggestive objects or pictures, to any User.

  • Not be aggressive, confrontational, discriminate against, threaten, or harass any User in any way or form.

  • Not refuse to provide or receive a Service based on the other User’s race, ethnicity, skin color, age, disability, gender identity, material status, national origin, religion, sex, sexual orientation, language, or any other characteristic protected under applicable law. Also, you will not rate any User on the Platform based on such characteristics.

  • Not use discriminatory language or discriminatory remarks, vilify, ask questions about sensitive topics regarding any other User’s national origin, race, ethnicity, or any other characteristic or trait abovementioned.

  • Not damage the property of any other User.

  • Not physically harm, try to physically harm, or threaten to physically harm any other User in any way or form.

  • Be punctual, making sure you arrive at the location where a Service is to be provided on time.

  • Not arrive at the location where a Service is to be provided drunk, disruptively, or under the influence of drugs.

  • Not carry any firearm, knife, or any other kind of weapon to the location where a Service has to be provided.

  • Not deceive any User, or intentionally falsifying information or assuming someone else’s identity.

  • Not conduct any fraudulent activity.

  • Not to use any other User’s trademark or intellectual property without their permission.

  • If you are a Professional, you undertake to provide your Service(s) professionally and carefully while keeping Customers safe and protecting their wellbeing.

  • If you are a Customer, you undertake to be as cooperative as reasonably possible with a Professional when it is providing its Service(s) to you.

  • Abide by UAE laws at all times while accessing, using, utilizing the Platform and while providing or receiving a Service.

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