Any adjustments or cancellations to the services must be requested at least 24 hours before the booking. Within 24 hours will have a charges depending on the dispute resolution in mutual interest of both the parties.
Try contacting Professional, if no resolution is provided then please contact Hyre Customer Support team
We appreciate your feedback. However, it's important to note that prices are determined by the Professionals themselves. If you wish to discuss or negotiate the price, you can directly communicate with the Professional using the in-app chat feature.
Any adjustments or cancellations to the services must be requested at least 24 hours before the booking. Within 24 hours will have a charges depending on the dispute resolution in mutual interest of both the parties.
We appreciate your feedback. However, it's important to note that prices are determined by the Professionals themselves. If you wish to discuss or negotiate the price, you can directly communicate with the Professional using the in-app chat feature.
Check with Professional to create a specialized package for you to book.
We are sorry to hear that you're not satisfied with our customer service team. We strive to provide the best support possible. You can share more details about your experience on our email (support@hyreonline.com) so that we can address and improve upon any concerns you may have.
Prior to booking, we recommend reviewing the Professional's ratings. If you encounter any service-related issues, please don't hesitate to contact our Customer Support team via our application for assistance
Any adjustments or cancellations to the services must be requested at least 24 hours before the booking. Within 24 hours will have a charges depending on the dispute resolution in mutual interest of both the parties.
If your order has not intitiated as per the scheduled time, please contact our Customer Support team. Our team will look into it on priorty and will get back to you with the resolution as the earliest possible.
If your Customer hasn't arrived at the scheduled time or is unreachable, kindly contact our Customer Support team and share the necessary details. Our team will look into the matter.
We appreciate your feedback. However, it's important to note that prices are determined by the Professionals themselves. If you wish to discuss or negotiate the price, you can directly communicate with the Professional using the in-app chat feature.
Please note that any adjustments or cancellations to the services must be requested at least 24 hours before the booking. Within 24 hours will have a charges depending on the dispute resolution in mutual interest of both the parties.
Professional required to add Out of office for any days on which Professional is not available. If there is an active booking, need to contact Customer to cancel / reschedule the booking
Under this curcumstances, Please note that any adjustments or cancellations to the services must be requested at least 24 hours before the booking. Within 24 hours will have a charges depending on the dispute resolution in mutual interest of both the parties.
Customers are required to provide correct and exact information regarding address or location. If there are any changes to this information they need to be communicated at least 24 hours prior to the booking. If within 24 hours, you can communicate directly to the Professional based on mutual understanding and acceptance.
Any requests not mentioned in the Professional's package need to be communicated before booking the services. The Professional reserves the right to deny the request or may ask for additional payment if they agree to accommodate the request.
We are sorry to hear your concerns weren't addressed as expected. Please provide more details so we can swiftly resolve the issue and ensure your satisfaction.
We apologize for any inconvenience caused by the overcharge. Kindly share your transaction details, and we'll promptly investigate and rectify the billing discrepancy for you.
Kindly provide the code and your account details for a thorough check. Additionally, please note that the application of promo codes is subject to terms and condition.
Please get in touch with our customer support team so that we can promptly initiate the refund process for you.
We apologize for the inconvenience caused by the Professional. Please contact our Customer Support team immediately and share a review for the Professional. You can also detail the issue in the application under your order, allowing us to provide you with a prompt resolution
We are sorry to hear about the aggressive behavior from the freelancer. Please share specific details or instances, and we'll address this promptly. Our platform values professionalism, and we'll take appropriate action while respecting our guidelines and terms of service.
We are sorry to hear about your experience with aggressive customer behavior. Please provide details about the incident so we can address them appropriately. We prioritize a respectful environment and will take necessary actions while adhering to our guidelines and terms of service.
Hyre Online is a application based platform that connects customers with Professionals such as maids, academic tutors, tour guides, and event planners.
To use Hyre Online, customers simply search for the service they require and choose from a list of available providers. They can then contact the provider to book services directly through the platform.
Hyre Online thoroughly vets all Professionals before allowing them to list their services on the platform. This includes verifying license.
Hyre Online encourages customers to leave feedback and ratings for the Professionals they use. This feedback is used to continually improve the quality of services provided on the platform.
Professionals on Hyre Online set their own prices for their services and customers can view these prices when searching for services. There are no additional fees charged by Hyre Online for using the platform.
To become a Professional on Hyre Online, you must submit an application through the platform and pass a thorough background check. You will also need to provide license details depending on the type of service you are providing.
Certainly! In the UAE, freelancing is permissible, and to commence your freelancing career in UAE, you must possess a legitimate freelance license along with a residence visa.
Online tutoring, Personal training, Makeup or Hairstyling services, Interior design, Web design, Sports instruction, Life coaching, Marketing or PR services, Babysitting or Nanny services.
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To schedule services during specific days, times, or hours when a professional may not have standard availability, simply reach out to them with your specific requirements. If the professional is free during that period, they can create a customized package for you to book the services.
To report a dispute, navigate to the specific order and click on the 'Report' option. If you cannot locate the report option, access the support section at the bottom, choose 'Report a Problem' specify the issue type, and provide a detailed description.
Monitor the dispute's status under the order. Receive email updates on any developments, and the application will reflect the same information. For further clarification, feel free to contact our Customer Service team.
Professionals can indeed report issues or raise disputes by accessing the order details or utilizing the support option to report a problem.
If you are dissatisfied with a professional's service, communicate the issue directly. If resolution remains elusive, create a dispute, and our Customer Service team will provide a resolution.
If a dispute persists between the professional and the customer, a ticket will be escalated to the Customer Service team. They will contact both parties and aim to resolve the dispute within 48 hours, provided prompt responses are received.
If you are dissatisfied with the resolution offered for your dispute, contact our Customer Service Representative team. Share your feedback, and the team will make every effort to provide a satisfactory resolution.
